Intervening early with mental health difficulties can help many young people avoid unnecessary suffering. We provide free information and support both online and in our services around the country.
Demand for our community based Jigsaw service remained strong
Jigsaw services provide free evidence informed therapeutic support to help young people cope with the mental health challenges they face. These can include anxiety, stress and low mood.
Demand for our Jigsaw services remained strong throughout 2020. Despite the challenges of the pandemic, our services adapted to maintain our support offering to the many young people reaching out.
With a clear plan in place from the board and senior management team, we moved quickly to providing our therapeutic support through video and phone. This was in addition to our usual in person appointments, when these were required and possible.
Of 23,075 appointments offered to young people in 2020
*297 records do not have a recorded mode of delivery, these were excluded.
Our new service opened in Wicklow
In 2019, HSE funding was approved for the development of a new Jigsaw service for Wicklow. Planning and preparation began as soon as funding was approved, with the service opening in December 2020.
The new service is based in the centre of Bray on Parnell Road, from where it offers our full range of supports to the surrounding community.
We launched Jigsaw Live Chat
Through research, consultation, and exploration of best practice, we learned about what young people wanted in an online service. This informed the design and development of Jigsaw Live Chat, which offers text based support to young people on an individual and group basis.
The service launched in June 2020. Overall demand for the service has seen steady growth throughout 2020.
In 2020 on our new live chat service...